FAQ

What is the jewellery made of?

We work with .925 Sterling Silver for our fashion collections.
For bespoke pieces we work with yellow, white and rose gold as well as platinum and rhodium. 

What does oxidised mean?

Oxidising is a chemical process used to blacken the silver. This finish wears off over time and does not damage the silver.

How will my item be shipped?

All items within Australia are shipped via Australia Post Express.
All international orders are shipped via DHL International Express.

What is your returns policy?

We are more than happy to exchange items as long as they are in the same condition as you received them in. If something has broken we are happy to repair, replace or refund depending on the circumstances. Email us atinfo@thisishenson.com to arrange any returns / exchanges.

What if an item is out of stock?

If an item is out of stock we can usually make one specially for you.
This can take up to 4 weeks.

What if I have more questions?

Email us at info@thisishenson.com.