Terms and Conditions
The following terms and conditions shall apply for all contracts between the customer and Henson about the delivery of goods, which are ordered in Henson’s online shop under the web-site www.thisishenson.com/store
The customer is responsible for maintaining the confidentiality of its account and password and for restricting access to its computer to prevent un-authorised access to its account. The customer agrees to accept responsibility for all activities that occur under its account or password.
The customer should take all necessary steps to ensure that the password is kept confidential and secure and should inform Henson immediately if it has any reason to believe that its password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
The customer shall ensure that the details that are provided to Henson are correct and complete. The customer shall inform Henson immediately of any changes to the information that has been provided at the time of registration.
Conclusion and subject matter of contract
Henson’s advertising and presentation of products in the online-shop under the website www.thisishenson.com/store, is an invitation to treat. The customer’s order constitutes an offer.
The customer places the order by carrying out the following steps:
Select product(s) and “add to cart”.
Select “view Cart” to see detailed information of the products to be purchased: in particular, check to see if stock is available”.
To proceed with the purchase click on “Checkout”.
Enter all personal information and click on “Review Order”.
Choose relevant credit card as your payment method and enter all credit card details.
After placing an order, Henson will send an email to the customer, which confirms receipt of the order and contains the details of the order. This email does not constitute the acceptance of the offer.
Henson accepts the offer either by shipping the products to the address provided by the customer or by confirming the shipping by an email. The contract has not been concluded before Henson has accepted the offer.
Prices and conditions of payment
All prices stated on the online-shop are in AUD. Shipping costs are not included. For detailed shipping costs, see below.
All payments are processed through PayPal and are therefore subject to PayPal’s terms and conditions
In case of delivery outside Australia the customer is obliged to bear the customs duties and further costs incurred. Customs policies vary widely from country to country, so the customer should contact the local customs office for further information.
Products that are “in stock” will be delivered inside Australia within 7 working days and outside the Australia within 14 working days.
Products that are “out of stock” the delivery period can be up to 8 weeks.
If the customer orders several items and one or more of the ordered items are currently out of stock, Henson will not ship the goods until each of the ordered items is back in stock again. The delivery time in that case may take up to eight weeks for customers within the Australia and up to 10 weeks for customers who are located outside the Australia.
Both inside and outside Australia, all products will be delivered by the Australia Post
The shipping costs depend on the customer’s location:
within Australia : $10 AU
outside Australia : $25 AU
Henson will not be held responsible for any delay or failure to comply with its obligations under these conditions if the delay or failure arises from any causes that are beyond our reasonable control. This condition does not affect your statutory rights.
The risk of loss or damages will not pass to the customer until the goods have been delivered to the customer.
The customer has the right to return new unworn or unused goods within 14 days. Goods should be re-turned in their original packaging where relevant. The 14-days-period shall begin to run after receipt of this instruction (e.g. via e-mail, fax), but in any event no earlier than the goods have been received by the customer. In order to comply with the 14-days-period, it shall be sufficient for the products in question to have been dispatched as new and unused within this period. The return of the products has to be addressed to :
616 Drummond Street
Melbourne , 3054
In the event of the return of the products, any services and products received, and any profit derived there from, shall be returned.
Henson will only cover shipping costs incurred in returning the product(s) if the return is a result of our error.
Articles can only be returned in their original packages.
Our return policy does not affect your statutory rights.
Retention of title
Henson retains title to the goods until receipt of all payments in full.
Copyright and use of the website
After the purchase Henson is still the owner of all intellectual property rights, particularly design rights and copyrights, concerning its goods.
The customer is not entitled to extract and/or re-utilise parts of the contents of the website. In particular, the customer may not utilise any data mining, robots, or similar data gathering and extraction tools to ex-tract (either once or many times) for re-utilisation of any substantial parts of this website.
The customer must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired.
Henson is entitled to collect, process and use our customers’ data in accordance with applicable data protection law.
Henson will only use the customer’s data for purposes, which the data is provided for and/or for correspondence with the customer.
Henson may provide links to any other website through its website www.thisishenson.com and does not assume any liability for the completeness, the correctness or the data protection of the respective websites’ content.
Jurisdiction and applicable law
The contract shall be governed by the laws of Australia.
Exclusive place of jurisdiction for any dispute arising out or in connection with this contract is Melbourne.